Transformational Planner provides
a host of services which specifically caters to Hospitality and retail verticals. Our suite of services includes services ranging from Hotel Operator Selection, Asset Management services, Service quality to Integrity Audit or Mystery Shopping. Our team of experienced and qualified professionals can support you to improve on the strengths and mitigate the weaknesses, contributing to Organizational Growth.
- Integrity Audit or Mystery Shopping
Mystery shopping or integrity audit is very critical in Hospitality and Retail verticals. Transformational Planner has experienced professionals who can conduct surprise or mystery shopping or integrity audits. Our auditors use a mix of innovative and traditional approach to help in assessing, identifying systemic loopholes and also can suggest measures to mitigate these gaps.
- Hotel Operator Selection
Selection of hotel operator is most important and challenging task in hotel development. Hotel Management Agreement terms, hotel operator’s various fees play very significant role in hotel life cycle and must be planned very carefully, in which Transformational Planner can support you.
- Asset Management Services
Our assets management services focus on long term value creation for owner. We work very closely with hotel operator and owner. We strive to ensure that all activities are reviewed on periodic basis and review results are communicated to our customers in a timely manner. Our services include Performance Review, Revenue Management Review Including Channel Delivery Monitoring, Sales & Marketing Strategy Review, Operational Expense and Payment Review, Procurement Monitoring, Capital Expense Review, Cash Flow Management Review, Budget and Strategic Plan Oversight, Monthly Forecast Review & Property Inspection.
- Service Quality Review
Customer retention and customer loyalty is key to successful business. Our experienced hospitality professionals use innovative scenarios to test service quality which in-turn will help you in improving customer’s experience and satisfaction.